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Last updated: December 15, 2024

Processing Time

All orders are processed within 24-48 business hours (Monday through Saturday, excluding public holidays). Orders placed on Sunday or during holidays will be processed on the next business day. You will receive an order confirmation email immediately after placing your order, followed by a shipping confirmation with tracking details once your package is dispatched.

Delivery Timeframes

Estimated delivery times from the date of dispatch are as follows:

Please note that delivery times are estimates and may vary due to courier availability, weather conditions, or unforeseen logistical delays. We partner with reputed logistics providers to ensure timely and safe delivery of your Ayurvedic products.

Shipping Charges

Free Shipping: Available on all orders above ₹999 across India.
Standard Shipping: A flat fee of ₹99 applies to orders below ₹999.

Order Tracking

Once your order is dispatched, you will receive an email and SMS with your tracking number and courier partner details. You can also track your order by logging into your account or contacting our support team at support@ayurvnova.com with your order ID.

Coverage Area

We currently deliver to all pin codes across India. If your location is not serviceable at checkout, please contact us and we will do our best to arrange delivery through alternative couriers.

Multiple Shipments

If your order contains multiple products, they may be shipped separately depending on inventory availability and warehouse location. You will receive separate tracking details for each shipment.

Damaged or Lost Packages

If your package arrives damaged or does not arrive within the estimated timeframe, please contact us within 48 hours of delivery (or expected delivery). We will investigate with the courier and arrange a replacement or refund as appropriate. Please retain the original packaging and take photographs of any damaged items.

Address Accuracy

Please ensure your shipping address is accurate and complete, including landmark, pin code, and contact number. AyurVnova is not responsible for delays or non-delivery due to incorrect addresses. If a package is returned to us due to an incorrect address, additional shipping charges may apply for reshipment.

Contact Us

For any shipping-related queries, reach out to us:

Email: support@ayurvnova.com
Phone: +91 85279 30649
Hours: Monday — Saturday, 9:00 AM to 6:00 PM IST